Frequently Asked Questions

Can you help me work out the details with my insurance company?
Yes, we’ll be glad to assist you in making the necessary phone calls and taking care of the details.
My insurance company says I have to go with a different shop for my windshield replacement. Is this true?
No!  The law (ORS 746.280) states that you can use any glass shop you choose.  A-1 is approved by ALL insurance companies.  Remember you have the right to choose any glass shop so don’t let the insurance company steer you where to take your vehicle.
Can my windshield be repaired or does it need to be replaced?
With rock chips, we can repair most that are smaller than a quarter and not in the driver’s line-of-vision. In other cases, safety requires that the windshield be replaced.
What information do you need to replace my windshield?
For a listing of necessary information, please go to our quote page.
What information do I need to file a claim?
You will need policy number, the date of loss, description of damage and the glass shop phone number you choose to use.
Is there a difference between OE & aftermarket glass?
Generally, no. Most vehicle manufacturers purchase glass from the auto glass manufacturer that can provide them with the best price. All auto glass manufacturers selling product in the United States are required to meet or exceed the rigorous standards of the U.S. Department of Transportation (USDOT). Replacing glass with the exact original brand of glass installed at the factory does not in any way add to safety, is almost always more expensive, and is not always readily available.